Return & Refund Policy

Because our products are personal care items, we must maintain strict hygiene standards for the safety of all our customers.

I. Returns

We have a [Insert Number, e.g., 14]-day return policy, which means you have [Number] days after receiving your item to request a return.

• Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with seals intact, and in its original packaging.
• Non-returnable items: We cannot accept returns on opened bottles, used jars, or sale items.

II. Damaged or Wrong Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We may require an unboxing video for verification of damages.

III. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.